11pkr Privacy Policy
Your Data. Your Rights. Our Commitment.

This Privacy Policy is issued by 11pkr ("we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://11pkr.bet and all associated mobile interfaces and applications. 11pkr operates under an internationally recognised online gaming licence and is committed to handling the personal data of its registered players in a responsible, transparent, and legally compliant manner.

For the purposes of this Privacy Policy, "personal data" means any information that relates to an identified or identifiable individual — including your name, CNIC number, mobile phone number, email address, EasyPaisa or JazzCash account number, device identifiers, IP address, and any other information that could be used, alone or in combination, to identify you.

"You" and "your" refer to any individual who accesses the 11pkr website, creates a registered account, deposits funds, places bets, participates in promotions, or otherwise interacts with the 11pkr platform — including players based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and all other locations in Pakistan.

11pkr collects personal data through several channels: directly from you when you register an account or complete KYC; automatically when you use the platform; and, in limited cases, from trusted third-party verification and payment service providers. The categories of data we collect are set out in the table below.

11pkr uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• To create, manage, and maintain your registered 11pkr account, including processing your login credentials and account preferences.
• To verify your identity and age (21+) as required by our KYC obligations and responsible gaming commitments before any withdrawal is processed.
• To process deposits and withdrawals via EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, and Bank Alfalah, and to maintain accurate transaction records.
• To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• To provide and improve our customer support service, including responding to queries submitted by email or live chat.
• To send you transactional notifications — such as deposit confirmations, withdrawal updates, and security alerts — that are necessary for the operation of your account.
• To send promotional communications about 11pkr offers, bonuses, and new games — but only where you have provided explicit consent to receive such communications and have not subsequently withdrawn that consent.
• To conduct internal analytics and platform performance reporting to improve the quality of the 11pkr experience for players across Pakistan.
• To comply with applicable legal and regulatory obligations, including AML reporting requirements.

11pkr processes personal data on the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing your identity data, contact data, and payment data is necessary for us to fulfil our contractual obligations to you as a registered 11pkr player — including processing transactions and maintaining your account.
• Legal Obligation: KYC verification, AML record-keeping, and age verification data are processed because we are legally required to do so under the terms of our gaming licence and applicable financial regulations.
• Legitimate Interests: Technical data, usage data, and fraud detection data are processed on the basis of 11pkr's legitimate interests in operating a secure, fair, and commercially sustainable platform — provided those interests are not overridden by your own privacy rights.
• Consent: Marketing communications and non-essential analytics cookies are processed only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time.

11pkr does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle it with the same level of care that 11pkr applies internally:

• Payment Processors: EasyPaisa, JazzCash, HBL, UBL, Meezan Bank, and Bank Alfalah receive the minimum data required to process your transactions. These organisations have their own privacy policies and are regulated under Pakistani financial services law.
• KYC Verification Providers: Third-party identity verification services receive your CNIC and selfie data solely for the purpose of confirming your identity and age. All such providers operate under strict data processing agreements with 11pkr.
• Game Technology Providers: Licensed game providers (such as Evolution Gaming, Pragmatic Play, and others) may receive anonymised session identifiers to facilitate gameplay. They do not receive your identity or payment data.
• Fraud Prevention Services: Anonymised technical and transaction data may be shared with fraud prevention platforms to detect and block suspicious activity.
• Legal Authorities: 11pkr will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, pursuant to a valid legal order, or in connection with the investigation of suspected criminal activity on the platform.

11pkr retains personal data only for as long as it is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data (including CNIC records) is retained for a minimum of 5 years following account closure, in line with AML regulatory requirements applicable to licensed gaming operators.
• Transaction data (deposit history, withdrawal history, bet records) is retained for a minimum of 5 years from the date of each transaction.
• KYC documents (CNIC scans, selfies, proof of payment method) are retained for 5 years post-closure and then securely destroyed.
• Customer support communications (live chat transcripts, email correspondence) are retained for 3 years from the date of the last interaction.
• Technical and usage data (IP logs, session data, analytics) is retained for a maximum of 24 months and then anonymised or deleted.
• Marketing consent records are retained for the lifetime of your account and for 3 years after account closure, to demonstrate compliance with consent obligations.

The 11pkr platform uses cookies and similar tracking technologies to deliver a functional and personalised experience for players. A cookie is a small text file stored on your device by your browser when you visit our website. 11pkr uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account security state, and remember your language and currency preferences. These cookies cannot be disabled — without them, the platform cannot operate correctly.
• Analytics Cookies: These cookies collect anonymised data about how players navigate and use the 11pkr platform — which pages are visited most, where users drop off, and how long sessions last. This data is used to improve the platform experience. Analytics cookies require your consent and can be disabled via your account settings.
• Functionality Cookies: These cookies remember your platform preferences, such as your preferred game lobby layout or notification settings. Disabling them will not prevent you from using the platform but may reduce personalisation.

11pkr does not use advertising cookies, retargeting cookies, or any third-party cookies that track your behaviour across other websites. Our cookies are limited to the 11pkr.bet domain.

11pkr implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS 1.3 encryption for all data in transit between your device and 11pkr's servers — the same encryption standard used by major Pakistani banking institutions.
• AES-256 encryption for all sensitive data stored at rest, including CNIC records, payment account details, and KYC documents.
• Multi-factor authentication (MFA) available on all player accounts. Accounts holding balances above Rs 10,000 are prompted to enable MFA as an additional security requirement.
• Strict access controls on internal systems — 11pkr staff can only access personal data on a need-to-know basis, and all access is logged and audited.
• Regular penetration testing and vulnerability assessments conducted by independent third-party security firms.
• A documented data breach response plan. In the event of a security incident affecting your personal data, 11pkr will notify affected players and relevant authorities within the timeframes required by applicable law.

As a registered 11pkr player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Your Username]". We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of all personal data that 11pkr holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Note that changes to KYC data require re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You may object to processing based on legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

The 11pkr platform is strictly intended for adults aged 21 years and above. 11pkr does not knowingly collect, process, or store personal data from individuals under the age of 21. CNIC-based age verification is required as part of the KYC process before any withdrawal is permitted, and accounts found to belong to persons under 21 are immediately and permanently closed in accordance with our Terms & Conditions.

Parents and guardians in Pakistan are strongly encouraged to use parental control software on shared devices and to have open conversations with young family members about the risks of online gambling. If you believe that a minor has registered on the 11pkr platform or has otherwise provided us with personal data without appropriate parental consent, please contact us immediately at [email protected]. We will take swift action to investigate and, if confirmed, immediately close the account and delete all associated data.

11pkr may send you promotional communications about new games, bonus offers, PSL betting promotions, and other 11pkr services — but only where you have given explicit consent to receive such communications at the time of registration or at a later point via your account settings.

Marketing communications from 11pkr may be delivered via email or SMS to the mobile number registered on your account. We do not send marketing communications via third-party applications or platforms.

You can opt out of marketing communications at any time by:

• Clicking the "Un subscribe" link in any marketing email you receive from 11pkr.
• Updating your communication preferences from within your 11pkr account dashboard settings.
• Sending a written request to [email protected] with the subject line "Marketing Opt-Out — [Your Username]".

Please note that opting out of marketing communications does not affect transactional notifications — you will continue to receive deposit confirmations, withdrawal updates, security alerts, and other account-related communications that are necessary for the operation of your account regardless of your marketing preferences.

As an internationally licensed online gaming platform, 11pkr's infrastructure — including its servers and certain third-party service providers — may be located outside of Pakistan. When your personal data is transferred to or processed in a jurisdiction outside Pakistan, 11pkr takes the following steps to ensure that an adequate level of data protection is maintained:

• All international data transfers are governed by contractual data processing agreements that require the recipient to apply data protection standards equivalent to those described in this Privacy Policy.
• Third-party service providers that process Pakistani player data internationally are required to implement the same technical security measures — including AES-256 encryption and TLS 1.3 in transit — that 11pkr applies internally.
• KYC documents and CNIC data are handled under particularly strict transfer controls. Access to this category of data from outside Pakistan is restricted to authorised KYC verification service providers operating under signed data processing agreements.
• 11pkr does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing additional contractual or technical safeguards.

11pkr reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, feedback from players, or updates to our platform's functionality. The effective date displayed at the top of this page indicates when the current version of the Policy was last updated.

When we make material changes to this Privacy Policy — that is, changes that significantly affect how we use your personal data or your rights in relation to it — we will notify registered players via email or through a prominent notice on the 11pkr platform at least 14 days before the changes take effect. Your continued use of the 11pkr platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

For non-material changes (such as correcting typographical errors, clarifying existing language, or updating contact details), we will update the effective date and post the revised Policy without prior individual notification. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how 11pkr is handling your personal information, please get in touch with our dedicated privacy support team. We are available 24 hours a day, 7 days a week, in both English and Urdu.

• Email: [email protected]
• Subject Line for Privacy Requests: Privacy Request — [Your Username]
• Live Chat: Available inside your 11pkr account dashboard after login
• Response Time: Within 5 business days for general queries; within 30 days for formal data rights requests
• Website: https://11pkr.bet

We are committed to resolving all privacy-related queries and concerns fairly and transparently. If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or the dispute resolution body designated by 11pkr's licensing authority.